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Technical Consultation Center
Ventana’s Technical Consultation Center (TCC) is staffed with highly skilled technical support personnel who are certified Histologists, Instrumentation Specialists, and Software Technicians. Our certified Histologists undergo continual training and recertification on all aspects of clinical and research histology.

Our Instrumentation and Software Technicians are trained extensively on the operation, repair and maintenance of all Ventana product lines and maintain proficiency through regular field service repair, and maintenance activities.

TCC Hours of Operation:

Scheduled Hours

5:00 AM to 5:00 PM (MST) Monday – Friday. Call toll free: 1-800-227-2155

Emergency After-Hours Instrument Support (On-Call)

5:00 PM to 5:00 AM (MST) M-F, Sat.& Sun. & Holidays. Call toll free: 1-800-227-2155


Field Service Support

Ventana maintains a staff of Field Service Engineers and Authorized Service Contractors located throughout the United States and Canada. Our FSEs and Service Contractors undergo comprehensive instrument training in the installation, repair, and maintenance of Ventana products.

Our highly-skilled team of FSE’s are dispatched to your site, when necessary, through the Technical Consultation Center for repair and maintenance of your Ventana instrumentation.

Field Service Hours of Operation:

Scheduled Hours

8:00 AM to 5:00 PM (LOCAL TIME) Monday – Friday. Call toll free: 1-800-227-2155


PREVENTATIVE MAINTENANCE SCHEDULE

For all Ventana Stainer (ES, NexES, Special Stains, BenchMark, BenchMark XT, Techmate) instrumentation, a preventative maintenance (PM) check must be performed every 6,000 slides run or 12 months, whichever occurs first, to ensure your instrument is operating at peak staining performance. As part of our PM check, the Field Service Engineer will complete and leave with you a comprehensive PM Checklist that can be used as your verification a PM has been completed as per our recommended schedule. Regular PM checks are part of the VIP Service Agreement Coverage Plans and can be purchased at special rates for Warranty and Non-warranty Customers.

FOR INFORMATION ON VIP SERVICE AGREEMENT PLANS or PREVENTATIVE MAINTENANCE CHECKS:

Call toll-free: 1-800-227-2155 EXTENSION 3931 or 3938

E-mail Technical Support